FAQs

FEI — Football English Intelligence is a specialized learning platform that teaches English communication applied to football. It is not a traditional English course. FEI focuses on the practical communication skills needed by players, coaches, scouts, analysts, and other football professionals. The platform combines personalized diagnostics, real football scenarios, role-specific learning pathways, and recommendations based on each user’s profile.

FEI is designed for football professionals who need to communicate better in English. This includes players, coaches, scouts, analysts, sports psychologists, fitness coaches, physiotherapists, nutritionists, academy directors, clubs, academies, schools, universities, and institutions connected to football. FEI is mainly intended for adults, although minors may use it with the proper authorization from parents, legal guardians, clubs, academies, schools, or responsible institutions.

The process is simple: the user creates an account, completes a diagnostic, receives personalized results, and then follows recommended modules based on role, level, and communication needs. FEI helps users practice with football-specific situations such as interviews, team talks, scouting reports, contract conversations, tactical meetings, player feedback, and professional communication scenarios.

To register, go to feifootball.com, select Register, enter your account details, choose your football role, and accept the Terms of Service and Privacy Policy. Registration gives you access to the initial experience. Additional premium content or institutional access may depend on the selected plan.

Account settings may allow the user to update certain profile or access details. If password recovery is needed, the user can use the password reset option from the login screen when available. FEI may update account management features as the platform develops.

The user can request a password reset from the login screen by entering the email associated with the account. If the account exists, the user should receive instructions to create a new password through the authentication provider.

FEI recommends one account per person. Multiple accounts may create confusion in diagnostics, progress tracking, reports, subscriptions, and institutional access. If an institution needs access for several users, FEI can provide institutional options.

FEI uses secure authentication and works with technology providers that offer reasonable security measures. Users are also responsible for protecting their credentials, using strong passwords, and not sharing accounts with unauthorized third parties.

The FEI diagnostic is an initial assessment designed to understand the user’s English communication skills in football-specific contexts. It may include reading, listening, writing, speaking, role-based situations, and professional communication tasks depending on the diagnostic version available.

Results may include an estimated CEFR level, a score, strengths, areas for improvement, role-specific insights, and recommended modules. The objective is to help the user understand their current communication profile and what to work on next.

No. FEI diagnostics are educational and guidance-oriented. They are not official language certifications and should not be treated as a replacement for certified exams such as Cambridge, TOEFL, IELTS, or other external qualifications. FEI helps users prepare for real football communication, but it does not issue official language certifications unless a specific product clearly states otherwise.

Yes, FEI may allow users to repeat diagnostics to measure progress over time. The recommended frequency may depend on the user’s learning pathway, role, and platform access.

Module duration can vary depending on the topic, level, and activity type. Some lessons may be short and focused, while scenarios, speaking tasks, or projects may take longer. FEI is designed so users can progress at their own pace.

FEI may offer Free Access, Individual Premium plans, and Institutional Plans. Free Access may include an initial diagnostic and limited preview. Individual Premium may start from around $49/month or $399/year. Institutional Plans may start from around $199/month, depending on the number of users, licenses, reports, support, implementation needs, country, promotions, and commercial conditions. FEI will show the applicable price before any payment is made.

When premium access is available, the user may choose a plan from the platform, review the price and conditions, and complete payment through the available payment provider. Access is activated according to the selected plan and payment confirmation.

Full credit or debit card details are processed by external payment providers. FEI does not directly store full card information unless expressly stated otherwise and always in accordance with applicable law.

Refund conditions may vary depending on the plan, country, payment provider, promotion, or institutional agreement. Unless applicable law states otherwise, payments may not be refundable once the user has accessed content, completed diagnostics, used digital services, or consumed a substantial part of the service. FEI may review exceptional cases individually.

When subscriptions are available, users will be able to manage or cancel their plan through the account, payment provider, or FEI support channels, depending on how the subscription was created. Access may continue until the end of the billing period unless stated otherwise.

Available payment methods may depend on the payment provider, country, currency, and plan. FEI may support credit or debit card payments and other options as the platform develops.

FEI is designed to work on modern browsers such as Chrome, Safari, Firefox, and Edge. For the best experience, users should keep their browser updated.

Yes. FEI is designed to be responsive and can be used on phones, tablets, laptops, and desktop computers. For longer diagnostics, speaking tasks, writing activities, or practice sessions, a laptop or desktop may provide a better experience.

The user needs a stable internet connection, a modern device, an updated browser, and cookies enabled for login and essential platform features. For speaking or pronunciation activities, a working microphone and audio output may be required.

FEI is primarily designed for online use. Some content or features may require an active internet connection, authentication, and access to platform services.

FEI may collect account information, role information, diagnostic responses, results, progress, technical data, payment-related information, and support communications. The exact data depends on how the user uses the platform. Full details are available in the Privacy Policy.

No. FEI does not sell personal data to third parties. Data is used to operate the platform, personalize learning, generate diagnostics and recommendations, improve services, protect security, and comply with legal or contractual obligations.

The user can contact FEI at contact@feifootball.com to request access, correction, deletion, portability, restriction, objection, or other applicable privacy rights. FEI may need to verify the user’s identity before processing the request.

If a diagnostic or speaking activity includes voice input, FEI may process recordings or spoken responses to evaluate communication, generate feedback, improve learning recommendations, operate the feature, and maintain platform quality. More details are available in the Privacy Policy.

Yes. FEI may offer institutional access for clubs, academies, schools, universities, federations, companies, and football programs. Institutional access may include multiple users, role-based diagnostics, reports, progress tracking, and specific implementation conditions.

The number of users depends on the plan, institution size, license type, and implementation needs. FEI may offer plans for small groups, medium-sized academies, large clubs, or custom institutional projects.

Depending on the plan and permissions, institutions may receive individual or aggregated reports, diagnostic results, progress information, or learning insights. Institutions are responsible for informing users and obtaining any necessary consents, especially when minors are involved.

For general questions, privacy requests, institutional access, sales, support, or account-related matters, the user can contact FEI at contact@feifootball.com.

Live chat may not be available at all times. FEI may provide support through email or other official channels as the platform develops.

The user can contact FEI at contact@feifootball.com with a clear description of the question, account email if relevant, and any useful details to help FEI respond.